Refund policy
Last updated 14 September 2026.
Who sells the subscription
Luneday subscriptions are sold by Paddle as merchant of record. Paddle takes the payment, issues the invoice and processes any refund, to the payment method you paid with, under Paddle's buyer terms. Luneday is run by Willie Tech Ltd, company number 15837598, 18 Gold Tops, Casnewydd (Newport), United Kingdom, NP20 5WJ.
Your first payment
If you ask within fourteen days of your first payment on any plan, we refund it in full, for any reason. Email hello@luneday.com from the address on your account and name the organisation. We ask Paddle to refund it, and Paddle tells you when it has. This window applies to the first payment only, not to a later renewal or a change of plan.
After the first fourteen days
You can cancel at any time from your organisation's plan page. A cancelled subscription runs to the end of the period you paid for, monthly or annual, and the organisation then moves to Free. We do not refund the unused part of a period. A change to a dearer plan is charged pro rata at once; a change to a cheaper plan applies at your next renewal, so there is nothing to refund either way.
Payments for bookings
Money paid for a booking goes to the organisation you booked with, through its own payment account, and never to Luneday. Its cancellation policy, linked from its page, says whether and when a booking is refunded. Ask the organisation first; we help it answer.
Your rights
If you deal with us as a consumer, your statutory rights, including the right to cancel a distance contract within fourteen days, are unaffected by anything on this page. Questions go to hello@luneday.com.